Privacy Policy

Last updated: September 2026

Aesha Spirit respects your privacy and is committed to handling your personal information with care.

This Privacy Policy explains how Aesha Spirit collects, uses and protects personal information when you visit this website, contact me, or engage my services.

As a registered health practitioner, I recognise that information shared in the course of providing healthcare may be sensitive and will be handled accordingly.

1. Information I may collect

Depending on how you interact with Aesha Spirit, I may collect information such as:

• your name and contact details

• information you provide when making an enquiry or booking an appointment

• health and wellbeing information that is relevant to providing a health service

• information you provide about your goals, concerns, preferences or treatment

• information relating to Chinese herbal medicine, where relevant

• appointment and administrative information

• payment or billing information where applicable

• information contained in communications between you and Aesha Spirit.

I only seek to collect information that is reasonably necessary for the purposes for which it is collected.

2. How information is collected

Information may be collected directly from you when you:

• contact me by email, telephone or other communication channels

• make or manage an appointment

• complete forms or provide information as part of your care

• communicate with me about your treatment, herbs or wellbeing

• use this website.

Where appropriate, information may also be received from another healthcare professional or person involved in your care, with your consent or where otherwise permitted or required by law.

3. Clinical records and practice arrangements

The way your clinical information is recorded and stored may depend on where and in what capacity I am practising at the time.

Where I practise within a clinic or other healthcare setting, that organisation may have its own systems, policies and arrangements for managing clinical records. In such circumstances, some or all of your clinical records may be held and managed through that service provider rather than directly by Aesha Spirit.

Where I practise independently and manage my own clinical records, those records will be handled in accordance with the privacy obligations applicable to my practice and the systems I use at that time.

If you would like to know where your clinical records are held or which organisation is responsible for managing them, you are welcome to contact me.

4. How I use your information

Your personal information may be used to:

• provide and manage healthcare and wellbeing services

• understand your health history and current concerns

• develop and review your treatment or wellbeing approach

• communicate with you about appointments, treatment, herbs or related matters

• arrange or manage herbal medicine where applicable

• maintain appropriate professional and administrative records

• process payments or rebates where applicable

• meet legal, regulatory, professional or insurance requirements

• respond to enquiries or requests you make.

Your health information will not be used for direct marketing without your consent.

5. When information may be disclosed

Your information will generally only be disclosed where it is reasonably necessary for the purpose for which it was collected, where you have consented, or where disclosure is otherwise permitted or required by law.

Depending on the circumstances, this may include disclosure to:

• the clinic or healthcare organisation through which services are provided

• other members of your treating or healthcare team, where appropriate and with your consent

• suppliers or service providers where necessary to arrange your care, such as herbal medicine suppliers

• payment, rebate or administrative service providers where necessary

• regulatory, legal or government bodies where disclosure is required or authorised by law.

I will take reasonable steps to limit the information disclosed to what is relevant to the purpose.

6. Third-party services and technology

Aesha Spirit uses a range of technology and service providers to operate the website and communicate with clients. These may change over time as my practice develops.

For example, I currently use:

• Google Sites to host this website

• Gmail for email communication

• Halaxy for client management, forms and related practice communications.

Where third-party services are used, your information may be handled by those providers in accordance with their own privacy policies and terms.

The systems used to manage clinical records may also differ depending on the location and practice arrangement through which you receive care.

7. Website analytics and cookies

This website is hosted using Google Sites and may use standard technologies such as cookies or similar functionality associated with the operation of the website.

Aesha Spirit does not currently use a website contact form or email newsletter.

If website analytics or other tracking technologies are introduced in the future, this Privacy Policy will be updated where appropriate.

8. Overseas disclosure

Some technology or service providers used by Aesha Spirit may store or process information outside Australia.

Because third-party services and practice systems may change over time, the countries in which information may be stored or processed may also vary.

Where required, I will take reasonable steps in relation to overseas disclosures in accordance with applicable privacy obligations.

9. Keeping information secure

I take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

The specific security measures used may vary depending on the system or service provider through which information is stored.

No method of electronic storage or transmission can be guaranteed to be completely secure.

10. Accessing or correcting your information

You may request access to personal information that Aesha Spirit holds about you and ask for information to be corrected if it is inaccurate, incomplete or out of date.

If your clinical records are held by a clinic or another healthcare organisation rather than directly by Aesha Spirit, your request may need to be directed to that organisation.

To make an access or correction request, please contact me using the details provided on the Contact page of this website.

I will respond to your request within a reasonable timeframe and in accordance with applicable privacy requirements.

11. Privacy concerns or complaints

If you have concerns about how your personal information has been handled, I encourage you to contact me first so that I can understand your concern and try to resolve it.

Please provide as much relevant information as possible so that I can properly consider your concern.

If you are not satisfied with the response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

12. Changes to this Privacy Policy

As Aesha Spirit develops, the way personal information is collected, stored and managed may change.

This Privacy Policy may therefore be updated from time to time to reflect changes to my services, practice arrangements, technology or privacy obligations.

The current version will be published on this website.

13. Contact

If you have any questions about this Privacy Policy, your personal information, or how your information is handled, please contact Aesha Spirit through the contact details provided on this website.

Aesha Spirit
Dr Listiyani Astuti (TCM)
Registered Chinese Medicine Practitioner